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Who to contact about travel impacted by Covid-19

Our teams have been busy repatriating guests from around the world and dealing with a high volume of calls from guests that were due to be travelling imminently, which has been our priority over the past weeks.

We are now working our way through the backlog of queries from guests due to be travelling in the coming weeks and have restructured our teams in order to deal with these, prioritising by departure date.

Our travel specialists have joined forces with our travel specialists at our sister company Scott Dunn to serve our guests as efficiently as possible. Here is a list of contact details to help get you through to the right team if your holiday has been impacted by travel advice due to Covid-19 or if you have a future booking with us:


Your holiday is due to depart on or before 30 September:

Email: rearrangements@scottdunn.com
Phone: 020 8682 5400


Your holiday is due to depart after 1 October please email us to let us know you would like to schedule a call and we will call when your booking is within 3 months of travel:

Email: planning@scottdunn.com


If you would like to pay an outstanding balance or discuss anything else on your existing booking unrelated to Covid-19:

Phone: 020 8682 5400


Thank for your patience and understanding as we all work through this ongoing situation.

Why choose us?

  • Our price promise
  • Tailor-made for you
  • Expert advice from specialists
  • 100% financial protection
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  • Exclusive deals

Our Price Promise

We want to be really clear about this. We offer amazing value. Tailor-made does not have to mean expensive, it simply means attention to every detail of your trip arranged by a true expert.

Here at Imagine Travel, we are so confident that we offer the best value on the market that we have a price promise. If you find the exact same holiday cheaper with one of our competitors, then we promise to beat their price by £50.

Financial Protection

Rest assured that all our holidays are 100% financially protected. Our ATOL bond protects holidays booked in the UK with flights. Our ABTOT bond protects holidays which are booked without flights or those booked outside the UK either with or without flights. Protection means that in the unlikely event that we become insolvent; your holiday will be refunded or you will be repatriated if already travelling or have flights with us.

Financial Protection

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